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As part of our Web Application Firewall we occasionally filter invalid POST requests when we...
Are Hostrite PCI compliant?Yes, Hostrite's hosting is fully PCI (Payment Card Industry) compliant and use ISO 27001-approved...
Can I block visitors by country?You can block access to your websites by country or IP address. Head to Hostrite > Manage...
Can I enable GZIP Web Server Compression?Gzip is a great of compressing files for faster network transfers - helping them load faster, so...
Can I enable HSTS?The HTTP Strict-Transport-Security response header (often abbreviated as HSTS) lets a website...
Can you update the version of cURL on your webservers?Occasionally, applications in your webspace may run checks to help ensure your website is secure....
Does your Windows hosting support .NET Core?Windows hosting doesn't support the .NET Core framework. However, if you would like to...
How can I create a subdomain?To create a subdomain through you: Log in to MyHostrite Head to Manage Hosting -> Manage....
How can I tell if DNS has propagated for me?If you're unsure whether DNS has fully propagated for you, you should check the IP address your...
How do I add a hosting package?Hosting packages are where all site files, databases and emails are housed for a particular...
How do I check Hostrite server status?You or your customers can check the status of the Hostrite platform on the Stack Status page:...
How do I find the IP address of a hosting package?If you're managing DNS elsewhere, or simply wish to know the IP address of a package, you can...
How do I set a custom directory index?By default, our web servers will look for the index.html file in order to know what to display...
How do I set up free hosting?Hostrite offers free web hosting with no ads, intended for small businesses, charities and blogs....
How do I show custom error pages?You may wish to customise or brand the default error pages that are shown on your websites hosted...
How do I specify a custom index page?By default, the following are seen as default index pages on our Linux platform: index.php...
How do I use the Hostrite File Permissions Checker?The Hostrite File Permissions Checker allows you to easily view and fix file permission issues...
How do I use traceroute?Traceroute is a tool used for diagnosing network-related issues. It does this by displaying the...
I installed WordPress on the temporary URL, how can I change it to my domain name?Using the Hostrite WordPress Tools If you've utilised Hostrite's temporary URL and would like...
Is ImageMagick supported?ImageMagick - the open-source image tool - is supported. We currently run Version 6.7.2. The path...
Is Sellerdeck supported on your platform?Yes, Sellerdeck - the ecommerce toolset - is fully supported on the Hostrite web hosting...
Is ionCube PHP Loader installed?The availability of ionCube can differ between our different platforms and PHP versions. Linux:...
Is mod_rewrite enabled?Yes! As standard, mod_rewrite is available and installed on our WordPress and Linux servers....
My www.domain.com doesn’t work, but domain.com works fine (or vice-versa) - what’s up?If you get this behaviour after a recent update to your website or a newly-created package,...
Providing Access Logs to a Third-Party providerSome third-party providers may request access logs for investigation (i.e. Google AdWords). You...
Web Builder Pro licenceWhy am I seeing ‘Upgrade to PRO’ when editing my website using the website builder and being...
What are your default index pages?On our Linux platform, the following are currently set as default index pages (in order...
What do I do if I believe a site is in breach of Hostrite's policies?Hostrite impose a strict Acceptable Use Policy and Terms of Service which customers must...
What hosting do I need?It can be difficult to choose what type of web hosting you need. There are lots of options, and...
What is the IP Address that my site uses for external connections?Due to the distributed nature of our network, the IP address your site uses to make outbound...
What version of Windows do you run on the Windows servers?Our Windows servers run using Windows 2016 R. These servers are based on the same specification...
Which PHP functions are disabled on your WordPress platform?Our WordPress platform has been specifically designed to offer the best security, performance and...
Why is my website not able to send email?A common reason for this relates to the address not matching your site domain. To help improve...
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